PO006 - Effective Communication and Safe Interaction with Persons in Crisis
Credits2.5 Credits
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Overview
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Description

Updated June 2022: This course describes persons in crisis and the complexities of interacting with these individuals with effective communication techniques. Completing this course earns you 2.5 credits (hours).

Modules
Continuing Professional Training (CPT) Acknowledgment Form
Content Types:
CPT Acknowledgment Form (Required)
Effective Communication and Safe Interaction with Persons in Crisis Introduction
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This module explains the course objectives and navigation. This course includes 7 modules: 1) the CPT Acknowledgment Form, 2) an introduction, 3-5) the main course, 6) a quiz, and 7) an optional survey. You will need to pass the 10-question quiz in order to complete the course. Multiple handouts have been provided as resources to accompany the course.
Effective Communication and Safe Interaction with Persons in Crisis Part 1
Content Types:
This module applies elements of effective communication to crisis encounters. This course includes six modules: 1) an introduction, 2-4) the main course, 5) a quiz, and 6) an optional survey. You will need to pass the 10-question quiz in order to complete the course. Multiple handouts have been provided as resources to accompany the course.
Effective Communication and Safe Interaction with Persons in Crisis Part 2
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This module outlines concepts and techniques associated with the Engagement phase of the EAR Model. This course includes six modules: 1) an introduction, 2-4) the main course, 5) a quiz, and 6) an optional survey. You will need to pass the 10-question quiz in order to complete the course. Multiple handouts have been provided as resources to accompany the course.
Effective Communication and Safe Interaction with Persons in Crisis Part 3
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This module outlines concepts and techniques associated with the Assessment and Resolution phases of the EAR Model. This course includes six modules: 1) an introduction, 2-4) the main course, 5) a quiz, and 6) an optional survey. You will need to pass the 10-question quiz in order to complete the course. Multiple handouts have been provided as resources to accompany the course.
Effective Communication and Safe Interaction with Persons in Crisis Quiz
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This module tests your knowledge of the concepts in the main course. This course includes six modules: 1) an introduction, 2-4) the main course, 5) a quiz, and 6) an optional survey. You will need to pass the 10-question quiz in order to complete the course. Multiple handouts have been provided as resources to accompany the course.
End-of-Course Survey
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Your candid and honest feedback about the course is greatly appreciated.
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